Frequently Asked Questions (FAQs)
Welcome to the Zoollna Help Center! Below you’ll find answers to the most common questions from both customers and vendors.
🛍️ For Customers
1. What is Zoollna?
Zoollna is a global online marketplace that connects buyers and sellers from Africa, Asia, Europe, the USA, and the UK. We offer a wide selection of products from trusted international suppliers.
2. Is Zoollna safe to shop from?
Yes. We use secure payment gateways and vet our vendors carefully. Your personal and payment data is protected with industry-standard encryption.
3. Where do you ship to?
We currently ship to most countries in Africa, Asia, Europe, the USA, and the UK. Shipping availability is displayed at checkout.
4. How long does delivery take?
Delivery times vary by region and supplier. On average:
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Local shipping: 2–7 business days
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International shipping: 7–21 business days
You’ll receive tracking info after your order is confirmed.
5. Can I return a product?
Yes, we have a return policy. If your product is defective or significantly different from the description, you can request a return within 7 days of delivery. Visit our Return Policy for details.
6. How do I contact customer support?
You can reach our support team via email at support@zoollna.com or through our Contact Us page.
🏪 For Vendors & Sellers
7. How can I sell on Zoollna?
Visit our Become a Vendor page and complete the registration form. After approval, you’ll be able to list products, manage orders, and grow your business.
8. What are the requirements to become a vendor?
You’ll need:
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A valid business or personal ID
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Product photos and descriptions
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Commitment to quality and timely delivery
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Bank account or payment wallet for payouts
9. Does Zoollna offer branding or private-label opportunities?
Yes! We help new entrepreneurs launch or rebrand products using white-label and private-label models. Contact us for more info.
10. How are vendor payments processed?
Payments are held in escrow until orders are confirmed by customers. Vendors are paid via bank transfer or wallet based on the payment schedule.
🌍 General Questions
11. What currencies does Zoollna support?
We support multiple currencies including USD, GBP, EUR, NGN, KES, GHS, and INR. Currency is auto-detected by region or can be selected manually.
12. Does Zoollna offer wholesale or B2B options?
Yes. If you’re buying in bulk or sourcing products for resale, contact us for B2B and wholesale pricing options.
13. How does Zoollna ensure product quality?
We work only with verified international suppliers and perform regular quality checks. Sellers are rated publicly and reviewed for compliance.
🤝 Still Need Help?
If you didn’t find your answer here, our team is happy to help.
📧 Email: support@zoollna.com
🌐 Visit: www.zoollna.com/contact